• Effective Date: April 2025
• Last Updated: January 2026

Lumina Skincare (“we,” “our,” “us”) is committed to protecting your privacy and treating your personal information with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.skinbylumina.us, purchase our products, or interact with us in any way. We encourage you to read this policy carefully to understand how your data is handled.

1. Information We Collect:

We collect personal information that you voluntarily provide when you

• • Make a purchase or place an order
  • Sign up for our newsletter or promotional emails
  • Create an account on our website
  • Participate in promotions, contests, or surveys
  • Contact our customer service team

Personal Information We May Collect

• • Name, email address, shipping and billing addresses, phone number
  • Payment details (e.g., credit card number, expiration date, security code)
  • Account login credentials (username and password)
  • Purchase history, product preferences, and order details

Non‑Personal Information

We may also collect non‑identifiable data such as:

• • IP address
  • Browser type and device information
  • Time zone
  • Cookies and similar tracking technologies

2. How We Use Your Information:

We use your personal information for the following purposes:

Order Processing

• • To process purchases, manage transactions, and deliver your products.

Communication

• • To contact you regarding orders, respond to inquiries, and provide customer support.

Marketing

• • To send promotional emails, updates, and exclusive offers — only if you’ve opted in. You may unsubscribe at any time.

Website Improvement

• • To enhance your browsing experience, analyze website performance, and detect or prevent fraudulent activity.

Legal Compliance

• • To comply with applicable laws and protect the rights, property, or safety of our customers and community.

3. Sharing Your Information:

We do not sell or rent your personal information. We may share your information with trusted third‑party partners who help us operate our business, including:

• • Payment processors
  • Shipping and logistics providers
  • IT and website support services
  • Marketing and advertising partners

These partners are required to protect your information and use it only for the services we request.

4. Cookies & Tracking Technologies:

We use cookies and similar technologies to:

• • Remember your preferences
  • Personalize your experience
  • Analyze site traffic and performance

You may adjust your cookie settings through your browser. Disabling cookies may affect certain site features.

5. Data Retention:

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Your Rights:

You have the following rights regarding your personal data:

• • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information, subject to legal limitations
  • Opt‑Out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at customercare@skinbylumina.us.

7. Data Security:

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to safeguard your data, no method of online transmission or storage is completely secure.

8. Changes to This Privacy Policy:

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

9. Contact Us:

If you have questions or concerns about this Privacy Policy or how we handle your personal information, you can reach us at:

Mailing Address: Lumina Skincare LLC 1525 S Willow St. Suite 17 Manchester, NH 03103

Live Chat: Available on our website

Contact Form: Available on our contact page

Social Media:   Facebook   Instagram

Customer Service Availability: You may contact us anytime via email.

Customer Care and Corporate Hours:

Mon, Tue, Wed & Fri: 10am–6pm EST Closed Thu, Sat & Sun