• Effective Date: April 2024
• Last Updated: 

At Lumina Skincare, your experience matters deeply to us. If something isn’t quite right with your order, we’re here to help make it right with a simple, supportive return process.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

• • The product must be unused, unopened, and in its original condition
  • Packaging must be intact and unaltered
  • The return request must be initiated within 30 days of purchase

Non‑Returnable Items

For safety and hygiene reasons, certain items cannot be returned:

• • Opened or used skincare products
  • Gift cards
  • Final sale items
  • Any product marked as non‑returnable on its product page

2. How to Initiate a Return

To begin a return:

Contact Us:

• • Email customercare@skinbylumina.us with your order number and the item(s) you wish to return

Return Approval:

• • We’ll reply with return instructions and confirmation

Ship Your Item:

• • Customers are responsible for return shipping costs
  • If the item arrived damaged or defective, we will cover return shipping

3. Refund Process

Once your return is received and inspected, we will notify you by email.

If approved:

• • Your refund will be issued to your original payment method
  • Refunds typically process within 5–7 business days

Shipping Costs

• • Original shipping fees are non‑refundable
  • If applicable, return shipping costs may be deducted from your refund

Late or Missing Refunds

If your refund hasn’t appeared:

• • Check your bank or credit card account
  • Processing times may vary by financial institution
  • If you still don’t see your refund, contact us at customercare@skinbylumina.us

Exchanges

We offer exchanges only for items that arrive defective or damaged.

To request an exchange:

• • Email customercare@skinbylumina.us with your order details
  • We’ll guide you through the exchange process

Damaged or Defective Products

If your order arrives damaged or defective:

• • Contact us immediately at customercare@skinbylumina.us
  • Include photos and a brief description of the issue
  • We will provide a replacement or full refund, including shipping costs