Effective Date: April 2024

Last Updated: 

Welcome to Lumina Skincare (“we,” “our,” “us”). These Terms & Conditions govern your use of our website www.skinbylumina.us and the purchase of any products from our site. By accessing our website or making a purchase, you agree to these Terms. Please read them carefully before using our services.

1. General Terms

By accessing or using this website, you confirm that you are at least the age of majority in your jurisdiction, or that you have provided consent for any minor dependents to use this site. You may not use our products or services for any unlawful or unauthorized purpose.

We reserve the right to refuse service to anyone, at any time, for any reason.

2. Product Information

We strive to ensure that all product descriptions, imagery, pricing, and availability details are accurate and up to date. However, we do not guarantee that all information is error‑free. We reserve the right to correct errors, update information, or modify product details without prior notice.

All prices are subject to change. We may modify or discontinue products at any time.

3. Orders & Payments

• • Order Acceptance: All orders placed through our website are subject to acceptance. We may cancel or refuse an order for reasons including product availability, pricing inaccuracies, or suspected fraudulent activity.
  • Payments: Payments are processed securely. We accept major credit cards and other payment methods listed on our website. By submitting payment information, you confirm that you are authorized to use the selected payment method.

4. Shipping & Delivery

• • Shipping Policy: We ship products within the USA and to select international locations as listed on our website. Shipping costs and estimated delivery times are displayed at checkout.
  • Delivery Times: While we aim to meet all estimated delivery windows, we are not responsible for delays caused by carriers, customs, weather, or other unforeseen circumstances.
  • Risk of Loss: All purchases are made pursuant to a shipment contract. Risk of loss and title transfer to you once the package is delivered to the carrier.

5. Returns & Refunds

• • Return Policy: If you are not satisfied with your purchase, you may return eligible items in their original, unused condition within 30 days of receipt. To initiate a return, contact us at customercare@skinbylumina.us.
  • Refunds: Once your return is received and inspected, we will notify you of your refund status. Approved refunds will be issued to your original payment method within 10 business days.
  • Non‑Returnable Items: Certain items—including opened skincare products, gift cards, and sale items—may not be eligible for return. Please refer to our full Return Policy for details.

6. Intellectual Property

All content on this website—including text, graphics, logos, images, and software—is the property of Lumina Skincare or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

7. User Conduct

You agree to use this website only for lawful purposes and in a manner that does not infringe on the rights of others. Prohibited activities include, but are not limited to:

• • Attempting to hack or gain unauthorized access to our systems
  • Uploading or distributing harmful content, including malware
  • Engaging in fraudulent, deceptive, or misleading behavior

8. Limitation of Liability

To the fullest extent permitted by law, Lumina Skincare is not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the website or products purchased from us. This includes, but is not limited to, loss of profits, data, or other intangible losses—even if we have been advised of the possibility of such damages.

Customers with known allergies should carefully review ingredient lists to ensure product compatibility.

9. Indemnification

You agree to indemnify and hold harmless Lumina Skincare, its affiliates, and employees from any claims, damages, or expenses (including legal fees) arising from your use of the website or violation of these Terms & Conditions.

10. Governing Law

These Terms & Conditions, and any disputes arising from your use of the website or purchase of products, are governed by the laws of the United States, without regard to conflict‑of‑law principles.

11. Changes to Terms

We may update or modify these Terms & Conditions at any time. Changes will be posted on this page. Your continued use of the website constitutes acceptance of the updated Terms.

12. Contact Us

If you have questions or concerns about these Terms & Conditions, you can reach us through:

Mailing Address: Lumina Skincare LLC 1525 S Willow St. Suite 17 Manchester, NH 03103

Live Chat: Available on our website

Contact Form: Available on our contact page

Social Media:   Facebook   Instagram

Customer Service Availability:  You may contact us anytime via email.

Customer Care and Corporate Hours:

Mon, Tue, Wed & Fri: 10am–6pm EST Closed Thu, Sat & Sun